Frequently Asked Questions
Discover everything you need to know about shopping with ESCADA.
What is the ESCADA return policy?
We offer a 14-day return period for all unworn items in their original condition with tags attached. Please note that personalized items are final sale.
How can I track my international shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our logistics partner's portal.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I find the correct size for me?
Each product page features a detailed size guide. Our collections generally follow European sizing, and we provide measurements to ensure a perfect fit.
Are your materials sustainably sourced?
ESCADA is committed to luxury craftsmanship and ethical sourcing. We prioritize high-quality natural fibers and work closely with certified suppliers.
Can I modify or cancel an order after it has been placed?
To ensure fast delivery, we process orders immediately. Please contact our customer service within one hour of placement to request any changes.