Returns & Exchanges
ESCADA offers a sophisticated and seamless return process, allowing you to return unworn and unaltered items within 30 days of delivery for a full refund. We ensure that every piece meets our high standards of luxury and quality, or we will make it right.
Initiate Your Return
Log into your online account or use our guest portal to select the items you wish to return and receive a digital return authorization.
Prepare the Package
Place the items in their original luxury packaging, ensuring all designer tags and security seals remain intact and attached.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Dispatch and Track
Drop off your package at any authorized courier location and keep your tracking number to monitor the progress of your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing